Privacy Policy

This document outlines how Caspero handles, processes, and protects the personal information you provide when using our services. Our commitment is to safeguard your privacy and ensure your data is managed securely and transparently in accordance with Australian privacy principles. This privacy policy applies to all personal data collected through our platform.

Information We Collect

To provide a secure and efficient gaming experience, Caspero collects certain information from its players. The data we gather can be categorised as follows:

Personal Identification Data: This includes your full name, date of birth, and gender, which are necessary for identity verification (KYC).
Contact Information: We collect your email address and residential address to manage your account and communicate important updates.
Financial Details: To facilitate deposits and withdrawals, we process information related to your chosen payment methods. This data is handled by secure, compliant payment processors.
Technical Data: Information such as your IP address, browser type, and device information helps us optimise our platform and ensure security.
Usage Data: We collect information about how you interact with our games and services to improve your experience.

How We Use Your Data

The information we collect is used for specific and legitimate purposes. Caspero processes your data to manage your account, verify your identity as required by law, and process financial transactions securely. We also use this information to provide customer support and inform you about promotions or platform updates, from which you can opt-out at any time. Our goal is to maintain a safe and enjoyable environment at the Caspero platform. All data processing is conducted to fulfil our service obligations and meet regulatory requirements.

Data Security and Retention

Protecting your information is a top priority. We employ robust security measures, including SSL-TLS encryption, to protect all data transmitted between your device and our servers. Access to personal information is restricted to authorised personnel only. We retain your data only for as long as necessary to provide our services and comply with our legal obligations.

Caspero does not sell your personal data to third parties. We may, however, share your information with trusted partners who assist us in operating our platform, such as payment service providers and software developers. Information may also be disclosed to government or regulatory bodies if required by law to prevent fraud or other illegal activities.

Your Rights and Control

You have several rights concerning your personal information. You can request access to the data we hold about you, ask for corrections to any inaccuracies, or request the deletion of your data under certain conditions. For more information on maintaining control over your gaming habits, please review the Caspero responsible gambling page. To exercise any of your data rights, please contact our support team via the available channels.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. Continued use of our services after any changes constitutes your acceptance of the new policy.