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Terms and Conditions

Welcome to Caspero. This document outlines the terms and conditions that govern your use of our services. By registering an account and participating in the games, you agree to be bound by these rules. It’s important that you read and understand this agreement fully before you start playing. The policies detailed here are in place to ensure a fair and secure gaming environment for all our players at the Caspero online casino. For any queries not covered in this document, please feel free to reach out to our team via the methods listed on the Caspero contact us page.

1. General Provisions

These terms and conditions constitute a legally binding agreement between you (“the Player”) and Caspero (“the Company”, “we”, “us”). All activities on the platform are governed by the laws of Curacao. By accepting these terms, you confirm that you will comply with all applicable rules and regulations.

2. Your Account with Caspero

To play for real money, you must register a personal account. You must be at least 18 years of age to be eligible. You are permitted to hold only one account. It is your responsibility to ensure that your registration details, such as your email address and password, are kept confidential. Before processing your first withdrawal, we are required to complete a Know Your Customer (KYC) verification. This process involves submitting copies of a valid photo ID (like a passport or driver’s licence) and a recent proof of address (such as a utility bill).

3. Deposits and Withdrawals

All financial transactions are conducted through secure payment gateways. The minimum deposit required to fund your account is $40. For withdrawals, the minimum amount is also $40. Please note that withdrawal requests are processed from Monday to Friday. Standard withdrawal limits are set at $6,000 per week and $30,000 per month, though these may be higher for VIP players. To prevent financial misconduct, we require that all deposited funds be wagered at least three times before a withdrawal can be made without incurring a processing fee.

4. Bonuses and Promotional Offers

From time to time, Caspero may offer bonuses and promotions. Participation in these offers is subject to specific terms, in addition to the general terms outlined here. The key conditions applicable to most bonuses are:

  • Wagering Requirement: Unless specified otherwise, bonus funds and any winnings from free spins must be wagered 40 times before they can be withdrawn.
  • Maximum Bet: When playing with an active bonus, the maximum bet allowed per spin or game round is $10.
  • Validity Period: Bonuses are typically valid for 7 days from the moment they are credited to your account.
  • Game Contribution: Wagering contributions vary by game type. Pokies generally contribute 100%, while table games like Roulette and Blackjack contribute 5%. Live casino games do not contribute to wagering requirements.

5. Prohibited Activities

Caspero maintains a zero-tolerance policy towards fraudulent activity. Any use of artificial intelligence, bots, or software to manipulate game outcomes is strictly forbidden. Players found to be engaging in collusion, money laundering, or any other form of cheating will have their accounts terminated immediately and any balances voided. We reserve the right to report such activities to the relevant authorities.

6. Responsible Gambling

We are committed to providing a safe and responsible gaming environment. We encourage all players to gamble responsibly and offer a range of tools to help manage your play. These include options to set deposit limits, loss limits, wager caps, and session timers. You can also opt for a cooling-off period or self-exclusion if you feel you need a break from gambling. More information can be found on our dedicated responsible gambling page.

7. Complaints and Disputes

Should you have any concerns or complaints, we encourage you to contact our customer support team as a first step. You can reach us via Live Chat for an immediate response or by email at support@casperocasinoau.com. Our team is trained to handle disputes professionally and will work to find a fair resolution.

8. Amendments to Terms and Conditions

The Company reserves the right to modify these terms and conditions at any time. While we will make reasonable efforts to notify players of any significant changes, it is your responsibility to review this page periodically. Your continued use of the services following any amendments will be considered an acceptance of the updated terms.